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Case Study #1

The trouble with training

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 General Resources:

For Macintosh Managers & Users

MacFixIt is a trouble-shooting site for Macintosh users. It has free daily updates. Paid subscribers get access to the archives, forums, and a great search engine for finding those updates and workarounds you 'kinda' remember. Closely coupled with VersionTracker.
http://www.macfixit.com/

Mac-Mgrs.org has this to say on their web page:
We are a community of people who manage Macintoshes (generally in rather large numbers) who come together for peer support. We use a mailing list and these Web pages as sources of information for troubleshooting and resolving systems management problems in Macintosh and Cross-platform environments.

Our mailing list is your last resort for dealing with difficult troubleshooting issues. Our aim is to help you solve your problems.
http://www.mac-mgrs.org/

 BC-Based Businesses

Support local companies with a proven track record.

Oak Bay Softrends is a Vancouver based technology consulting firm specializing in custom information management solutions created using FileMaker Pro. Working with Mac and Windows small business clients, our team of specialists creates unique solutions allowing businesses to look after their information in the way they want.

In business since 1986, our emphasis is on building mutually beneficial relationships with our clients. Many of our clients consider us their IT department - we look after their software requirements, so they can focus on what they do best.
www.oakbaysoftrends.net